WhatsApp to Stop Working on Some Android Phones From November 1: How to Check If You’re Affected

WhatsApp will no longer support a list of Android devices starting Monday, November 1. As a result of the update, affected users will lose all their chats if they have not yet been backed up and exported. WhatsApp has also recommended the users to switch to a supported device to continue to use its instant messaging service. Devices running on Android 4.1 and later are amongst the list of supported devices for the app. WhatsApp also supports newer iOS as well as KaiOS operating systems.

Through an updated FAQ page, WhatsApp has announced that it will no longer support phones running on Android 4.0.4 and older versions from Monday. Affected users are advised to switch to a supported device and save their chat history before the deadline reaches.

How to check if WhatsApp is ending support for your Android device

WhatsApp has not yet defined which all the devices will no longer be supported by its app. You can, though, check whether WhatsApp is ending support for your Android device by following the steps below.

  1. Go to Settings > About phone.

  2. Scroll down to look for the Android version running on your device.

  3. If it’s Android 4.0.4 or lower, you should look to switch to a device with a higher version of Android.

In case if you are among the affected users, you can export your chat history either by taking a backup of your chats or through exporting separate individual or group chats.

For backup, you can go to Settings > Chats > Chat backup > Back up from the WhatsApp settings. You can also export an individual or group chat by opening that chat and taping the three-dot menu from the top-right corner of your screen. You will now have to tap More > Export chat. WhatsApp will also let you choose whether you want to export your chat along with media files such as audio, images, and videos you have received in the chat or without any media files.

Alongside Android 4.1 and later versions, WhatsApp currently supports iPhone running on iOS 10 (supported by iPhone 5 and later models) and newer versions and feature phones such as the Jio Phone and Jio Phone 2 running KaiOS 2.5.0 and later.


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Jagmeet Singh writes about consumer technology for Gadgets 360, out of New Delhi. Jagmeet is a senior reporter for Gadgets 360, and has frequently written about apps, computer security, Internet services, and telecom developments. Jagmeet is available on Twitter at @JagmeetS13 or Email at jagmeets@ndtv.com. Please send in your leads and tips.
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